NShine ERP

nshine-erp-logo
Menu
Free Trial
Login

Cancellation & Refund Policy

This Cancellation and Refund Policy (“Policy”) governs all subscription plans, add-on services, and customisation projects offered by NShine Technologies Pvt. Ltd. (“NShine”, “we”, “us”, “our”)through the platform accessible at nshineerp.com and its sub domains (collectively, the “Platform”). By activating a subscription or placing any order on the Platform, the Customer (“you”, “your”)agrees to be bound by this Policy in its entirety.

This Policy is part of and must be read together with the NShine ERP Terms of Service and Privacy Policy, available at nshineerp.com/in/terms and nshineerp.com/in/privacy.

1. Definitions

For the purpose of this Policy, the following terms shall have the meanings assigned to them below:

  • Subscription means any recurring payment plan (monthly or 6 months or annual) for access to the NShine ERP Platform.
  • Billing Cycle means the recurring period (monthly or 6 months or annual) for which subscription fees are charged.
  • Trial Period means the complimentary access period (currently 7 days for Transport ERP)
    during which no subscription fee is charged.
  • Customisation Project means any bespoke development, integration, or configuration work undertaken by NShine on the Customer’s request beyond the standard Platform features.
  • Effective Cancellation Date means the date on which NShine confirms receipt of a valid cancellation request from the Customer.
  • Service Credit means a non-monetary credit applied to the Customer’s account, redeemable against future subscription invoices on the Platform.
  • Force Majeure means any event beyond NShine’s reasonable control, including natural
    disasters, war, government action, widespread internet outages, and acts of God.

2. Scope & Applicability

This Policy applies to all Customers who access or use the NShine ERP Platform, including the Transport Management Software (TMS), Fleet Management System (FMS), Grocery &Retail ERP, and any associated modules or add-on services. It applies regardless of the pricing plan selected(monthly or 6 months or annual) and regardless of whether the Customer is an individual
proprietorship, partnership, private limited company, or any other legal entity operating within or outside India.

This Policy does not apply to third-party products, integrations, or services procured through the NShine Platform but billed directly by the third-party provider. Customers must refer to the respective provider’s refund terms for such services.

3. Free Trial Policy

3.1 Trial Period Access

NShine currently offers a 7-day free trial for the Transport ERP module. No credit card or payment instrument is required to activate the trial. All core features of the selected plan are available during the trial.

3.2 Trial-to-Subscription Conversion

If the Customer chooses to upgrade to a paid subscription during or at the end of the trial period, the subscription fee becomes due immediately. No trial-period usage is charged retroactively.

3.3 Trial Cancellation

A Customer may cancel at any time during the trial period without incurring any charge. Upon cancellation:

  • Access to the Platform will cease at the end of the trial period (not immediately, unless the Customer requests immediate termination).
  • All data stored on the Platform will be retained for 30 calendar days, after which it will be permanently deleted in accordance with the NShine Privacy Policy.
  • No refund is applicable as no payment was made.

4. Subscription Cancellation Policy

4.1 How to Cancel

Customers may submit a cancellation request through any of the following official channels:

  • Email: [email protected] (subject line: Cancellation Request – [Account Name])
  • Phone: +91 800-891-4488 (Monday to Saturday, 9:00 AM – 6:00 PM IST)
  • Live Support Chat: Available on the Platform dashboard
  • Written notice to: NShine Technologies Pvt. Ltd., 3rd Floor, RR Nagar, RC Puram, NH65, Beeramguda Main Rd, opposite ICICI Bank, Hyderabad, Ramachandrapuram, Telangana 502032

A cancellation request is considered valid only when NShine issues a written confirmation (email or ticket ID). Customers are advised to retain this confirmation for their records.

4.2 Monthly Subscriptions

For customers on a monthly billing cycle:

  • Cancellation requests submitted before the next billing date will take effect at the end of the current billing cycle.
  • The Customer retains full access to all Platform features until the end of the paid Billing Cycle.
  • No partial refund will be issued for the unused portion of the current month, except as provided under Section 6 (Refund Eligibility).
  • No further charges will be levied after the Effective Cancellation Date, provided the request is submitted at least 48 hours before the next renewal date.

4.3 Annual Subscriptions

For customers on an annual billing cycle:

  • Cancellation requests submitted within 7 calendar days of the annual billing date will be eligible for a refund as specified in Section 6.2.
  • Cancellation requests submitted after 7 calendar days of the annual billing date will result in service continuation until the end of the annual term, with no refund.
  • NShine strongly recommends that annual subscribers review their requirements before renewal. Renewal reminders are sent 30 days and 7 days prior to the billing date.

4.4 Automatic Renewal

All subscriptions are set to auto-renew at the end of each Billing Cycle unless the Customer cancels in accordance with this Policy. NShine will send renewal reminders to the registered email address. NShine shall not be responsible for failed renewals arising from expired payment instruments, insufficient funds, or incorrect billing details provided by the Customer.

4.5 Account Suspension vs. Cancellation

Customers who fail to pay subscription fees within 10 days of the due date will have their accounts suspended (read-only access). Suspended accounts are distinct from cancelled accounts – data is retained for 60 days from the suspension date, during which the Customer may reactivate by settling outstanding dues. After 60 days, the account and all associated data will be permanently deleted.

5. Refund Policy - Quick Reference

ScenarioCancellation WindowRefund EligibilityProcessing Time
Trial PeriodAnytime during trialFull Refund5-7 business days
Within 7 Days of BillingRequest within 7 daysPro-rata / Full Refund7-10 business days
After 7 DaysNot eligibleNo Refund–
Service Disruption (NShine fault)AnytimePro-rata Credit7-10 business days
Customisation ProjectsBefore development start50% of advance10-15 business days

6. Refund Eligibility — Detailed Provisions

6.1 Trial Period – No Charge Applies

As no payment is collected during the Trial Period, no refund request arises. This clause is included for completeness.

6.2 Early Cancellation within 7 Days of Annual Billing

A Customer who cancels an annual subscription within 7 calendar days of the billing date is entitled to a refund, subject to the following conditions:

  • The refund will be calculated on a pro-rata basis for the unused portion of the subscription, net of any applicable processing fees (up to 5% of the invoiced amount) charged by the payment gateway.
  • If the Customer availed a promotional or discounted price, the refund will be computed on the actual amount paid, not the standard list price.
  • Refunds will be credited to the original payment instrument (UPI, credit/debit card, bank transfer) within 7–10 business days from the Effective Cancellation Date.

6.3 Service Disruption Caused by NShine

If NShine is unable to provide the subscribed services for more than 48 continuous hours due to reasons entirely attributable to NShine (excluding Force Majeure events and scheduled maintenance), the Customer shall be entitled to:

  • A pro-rata Service Credit for the downtime period, applied to the next Billing Cycle invoice.
  • In the event of repeated or prolonged outages (aggregate downtime exceeding 72 hours in any 30-day period), the Customer may request a partial monetary refund for the affected period.
  • Downtime claims must be submitted within 15 calendar days of the end of the disruption period.

6.4 Duplicate Payment / Overcharge

In the event of an accidental duplicate charge or verified overcharge:

  • NShine will process a full refund of the excess amount within 5–7 business days upon verification.
  • The Customer must raise a written dispute with transaction details (amount, date, payment reference) within 30 days of the transaction.

6.5 Customisation Projects – Refund Terms

For bespoke development, integration, or customisation work:

  • If the Customer cancels before development commences, 50% of the advance amount will be refunded within 10–15 business days; the remaining 50% is retained as a booking/administrative fee.
  • If the Customer cancels after development has commenced (i.e., after the project kick-off meeting and initial deliverables), no refund will be issued. The Customer retains rights to any work product delivered to the point of cancellation.
  • If NShine fails to deliver the customisation project within the agreed timeline (beyond a 30-day grace period), the Customer may request a full refund of the advance amount.
  • All customisation refund requests must be submitted via the written channels specified in Section 4.1 and will be assessed on a case-by-case basis.

6.6 Non-Refundable Circumstances

Refunds will NOT be issued under the following circumstances:

  • The Customer has violated NShine’s Terms of Service, including but not limited to unauthorized sharing of login credentials, data scraping, or misuse of the Platform.
  • The subscription was terminated by NShine due to the Customer’s non-payment or fraudulent activity.
  • Cancellation is requested after the 7-day window for annual plans (except where Section 6.3 applies).
  • The Customer claims dissatisfaction with features that were clearly disclosed in the product description, demo sessions, or Platform documentation at the time of purchase.
  • Disruption is caused by the Customer’s own infrastructure, internet connectivity, browser incompatibility, or third-party integrations not supported by NShine.
  • The Customer has consumed training, onboarding, or professional services already rendered.
  • Requests are made for periods beyond the applicable request windows specified in this Policy.
NShine reserves the sole and absolute right to approve or decline any refund request that falls outside the expressly defined eligibility criteria in this Section. All decisions made by NShine are final and binding.

7. Refund Process & Timelines

7.1 Initiating a Refund Request

To initiate a refund, the Customer must:

  • Submit a written refund request to [email protected] with the subject line: RefundRequest – [Account Name] – [Invoice Number].
  • Include the following information: registered email address, account/business name, subscription plan, billing date, payment reference number, reason for refund request, and supporting evidence where applicable.
  • Attach a copy of the invoice or payment confirmation.

7.2 Review & Decision

  • NShine will acknowledge receipt of the refund request within 2 business days.
  • NShine will conduct an internal review and communicate the decision (approval, partial approval, or rejection with reasons) within 7 business days of receipt.
  • NShine may request additional information from the Customer during the review process. Failure to provide the requested information within 5 business days may result in the closure of the request.

7.3 Processing & Credit

  • Approved refunds will be processed within 7–15 business days, depending on the payment method and bank processing times.
  • Refunds will be credited exclusively to the original payment instrument. NShine will not
    process refunds to a different bank account, card, or UPI ID unless the original instrument is no longer operational; in that case, supporting documentation must be provided.
  • NShine shall not be liable for delays caused by the Customer’s bank or payment gateway.
  • Service Credits, where applicable, will reflect in the Customer’s account within 3 business days of approval.

8. Data Retention Post-Cancellation

Upon cancellation of a subscription, the Customer’s data will be retained on NShine’s servers(hosted on Microsoft Azure) for a period of 30 calendar days from the Effective Cancellation Date. During this period, the Customer may request a full data export by contacting [email protected]. After the 30-day retention period, all data will be permanently and irreversibly deleted from NShine’s servers in accordance with the NShine Privacy Policy and applicable data protection laws.

NShine strongly recommends Customers download and back up all critical business data (bookings, invoices, reports, driver records, vehicle documents) before or immediately upon cancellation.

9. Intellectual Property & Proprietary Rights

Cancellation or refund of a subscription does not transfer any intellectual property rights to the Customer. All software, modules, interfaces, algorithms, databases, documentation, trade names, and trademarks associated with the NShine ERP Platform remain the exclusive property of NShine Technologies Pvt. Ltd. The Customer must immediately cease use of the Platform upon cancellation and must not attempt to access, copy, reverse-engineer, or reproduce any part of the Platform after the subscription ends.

For customisation projects, the Customer is granted a limited, non-transferable licence to use the delivered work product solely within the NShine Platform. NShine retains all underlying intellectual property rights in the code, algorithms, and methodologies used in the customisation.

10. Dispute Resolution

10.1 Internal Escalation

If the Customer disagrees with a refund decision, they may escalate the matter by emailing [email protected] with the subject line: Grievance – Refund Dispute – [Account Name]. NShine’s Grievance Officer will review and respond within 10 business days.

10.2 Governing Law & Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or controversy arising out of or relating to this Policy, including its interpretation, validity, or enforcement, shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

10.3 Arbitration

NShine and the Customer agree to attempt to resolve all disputes through good-faith negotiation for a period of 30 days before resorting to formal legal proceedings. If negotiation fails, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996 (as amended), with a single arbitrator mutually appointed. The seat of arbitration shall be Hyderabad, and proceedings shall be conducted in English.

11. Limitation of Liability

To the maximum extent permitted by applicable law, NShine’s total liability to the Customer in connection with any refund, cancellation, or related claim shall not exceed the subscription fees actually paid by the Customer to NShine in the 3 months immediately preceding the event giving rise to the claim. NShine shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, arising from or related to cancellation or refund decisions.

12. Amendments to this Policy

NShine reserves the right to modify, update, or replace this Policy at any time at its sole discretion. Material changes will be communicated to Customers via email to the registered address and/or by posting a notice on the Platform at least 15 calendar days before the changes take effect. Continued use of the Platform after the effective date of the revised Policy constitutes the Customer’s acceptance of the updated terms. Customers who do not agree to the revised Policy may cancel their subscription in accordance with this Policy before the revised terms take effect.

13. Contact Information

For all queries, cancellation requests, refund applications, or grievances related to this Policy, please contact NShine using the details below:

CompanyNShine Technologies Pvt. Ltd.
Platformnshineerp.com/in
Support Email[email protected]
Grievance Email[email protected]
Phone+91 800-891-4488
Support HoursMonday to Saturday, 9:00 AM – 6:00 PM IST
Office Address3rd Floor, RR Nagar, RC Puram, NH 65, Beeramguda Main Rd, Opposite ICICI Bank, Hyderabad, Ramachandrapuram, Telangana 502032, India