Shipping Policy
NShine ERP is a 100% cloud-based Software-as-a-Service (SaaS) platform. No physical goods are manufactured, packaged, or dispatched. All products and services are delivered electronically via the internet. This Policy explains how, when, and under what conditions digital access and service deliverables are made available to Customers.
This Shipping and Delivery Policy (“Policy”) is published by NShine Technologies Pvt. Ltd. (“NShine”, “we”, “us”, “our”), the owner and operator of the NShine ERP Platform accessible at nshineerp.com/in and its associated subdomains (“Platform”). This Policy governs the delivery of all subscription-based access, digital services, onboarding, data exports, invoices, and customisation deliverables provided by NShine to its Customers (“you”, “your”). By subscribing to or using the Platform, you agree to the terms of this Policy.
This Policy must be read in conjunction with NShine’s Terms of Service, Privacy Policy, and Cancellation & Refund Policy, all available at nshineerp.com/in.
1. Definitions
The following terms carry the meanings assigned below throughout this Policy:
- Customer / You – Any individual, sole proprietor, partnership, company, or legal entity that subscribes to or uses the NShine ERP Platform.
- Platform – The cloud-based NShine ERP application, including the Transport ERP, Fleet Management System, Grocery/Retail ERP, and all associated modules hosted at nshineerp.com/in
- Digital Delivery / Electronic Delivery – The process by which NShine makes software access, credentials, invoices, data exports, or other digital assets available to the Customer via email, in-app notification, or secure download link.
- Subscription – A recurring access plan (monthly or 6 months or annual) that grants the Customer the right to use the Platform during the paid period.
- Onboarding – The structured process of setting up the Customer’s account, configuring the Platform to their business requirements, and providing initial training.
- Customisation / SOW – Be spoke development, integration, or configuration work governed by a separate Statement of Work (SOW) signed by NShine and the Customer.
- Data Export – A machine-readable file (CSV, Excel, PDF) containing the Customer’s business data stored on the Platform, generated and transmitted upon request.
- Business Day – Any weekday (Monday to Saturday) excluding national public holidays in India and NShine-declared maintenance windows.
- SLA – Service Level Agreement defining the committed response and resolution times for support and service delivery.
2. Nature of Delivery - Digital-Only Service
2.1 No Physical Goods Are Shipped
NShine ERP is a purely digital, web-based platform. NShine does not manufacture, stock, package, or dispatch any physical product. Accordingly, concepts such as courier services, shipping charges, physical tracking numbers, customs duties, or freight forwarding are entirely inapplicable to NShine’s services.
NShine will never request shipping fees, courier charges, or logistics costs from any Customer. Any communication purporting to collect such charges is fraudulent. Please report it immediately to [email protected].
2.2 Modes of Digital Delivery
NShine delivers all products and services through one or more of the following electronic channels:
- Registered Email – Account credentials, subscription confirmations, invoices, GST tax invoices, data exports, and policy communications are delivered to the email address provided by the Customer at the time of registration.
- Platform Dashboard – Upon successful login, Customers access all subscribed modules, reports, bookings, invoices, and features directly within the web-based dashboard hosted on Microsoft Azure.
- In-App Notifications – Feature updates, plan changes, renewal alerts, and support tickets status updates are communicated via the in-app notification system.
- Secure Download Link – Data exports and customization deliverables are shared via time-limited, password-protected download links transmitted to the registered email address.
- Video / Live Chat Session – Onboarding, training, and technical consultation are delivered through online video conferencing or the Platform’s live support chat.
3. Delivery Timelines - Comprehensive Reference
The table below summarizes the delivery timeline for every deliverable category offered by NShineERP:
| Deliverable | Trigger Event | Delivery Method | Delivery Timeline |
|---|---|---|---|
| Subscription Access (New) | Payment Confirmed | Email + Dashboard Login | Instant (≤ 15 minutes) |
| Trial Account Activation | Sign-Up Completed | Email with Login Credentials | Instant (≤ 15 minutes) |
| Subscription Renewal | Auto-Billing Date | Automated System Renewal | Instant |
| Plan Upgrade | Upgrade Payment Confirmed | Dashboard – Immediate Access | Instant (≤ 30 minutes) |
| Invoice / Receipt | Payment Processed | Email to Registered Address | Within 24 hours |
| GST Tax Invoice | Payment Processed | Email to Registered Address | Within 48 hours |
| Onboarding Session | Subscription Activated | Video Call / Live Chat | Within 2 business days |
| Data Export (on request) | Written Request Received | Dashboard | Within 3 business days |
| Customisation Delivery | Per Project Milestone | Dashboard / Email Notification | As per SOW / Agreement |
| Feature Updates / Patches | NShine Release Schedule | Auto-Applied to Platform | Rolling / Scheduled |
| Support Ticket Response | Ticket Raised | Email / In-App Notification | Within 1 business day |
All timelines above are measured in Indian Standard Time (IST, UTC+5:30). “Instant” delivery is subject to successful payment confirmation from the Customer’s bank or payment gateway. NShine is not responsible for delays caused by bank processing, payment gateway outages, or internet connectivity issues on the Customer’s end.
4. Subscription Access Delivery
4.1 New Subscription Activation
Upon successful payment processing and payment gateway confirmation, NShine will activate the Customer’s account within 15 minutes. The Customer will receive an account confirmation email containing their login credentials (or a link to set a password), a welcome guide, and links to onboarding resources. Access to all modules included in the selected plan will be immediately available upon first login.
4.2 Trial Account Activation
Customers who sign up for the free trial (7 days for Transport ERP) will receive account credentials within 15 minutes of completing the registration form. No payment is required for trial activation. Trial accounts provide full access to the features of the selected plan during the trial period.
4.3 Subscription Renewal
Subscriptions auto-renew at the end of each Billing Cycle. Upon successful renewal, the Customer’s access is seamlessly extended – no manual action is required. A renewal confirmation email and updated invoice will be delivered to the registered email address within 24 hours of the billing date. In the event of a payment failure, NShine will notify the Customer immediately and grant a 10-day grace period to resolve the payment, during which read-only access is maintained.
4.4 Plan Upgrade / Downgrade
When a Customer upgrades their subscription plan, access to the new plan’s features is activated within 30 minutes of payment confirmation. For plan downgrades (where the new plan has fewer features), the downgrade takes effect at the start of the next Billing Cycle. No proration or refund is issued for the current cycle upon downgrade unless otherwise specified in NShine’s Cancellation and Refund Policy.
4.5 Multi-User Account Provisioning
For subscriptions that include multiple user seats, the primary account administrator can provision additional user accounts directly from the Platform dashboard. Each new user account is activated instantly upon provisioning by the administrator. NShine does not require any additional lead time for user account creation within an active subscription.
5. Invoice & Tax Document Delivery
5.1 Subscription Invoice
NShine will deliver a digital invoice to the Customer’s registered email address within 24 hours of every successful payment transaction. The invoice will include the subscription plan details, billing period, amount paid, payment method, and a unique transaction reference number. Customers may also download invoices at any time from the Billing section of their dashboard.
5.2 GST Tax Invoice
As NShine Technologies Pvt. Ltd. is a GST-registered entity in India, a compliant GST tax invoice will be issued within 48 hours of each billing transaction to all Customers providing a valid GSTIN at the time of purchase. The GST tax invoice will reflect the Customer’s business name, GSTIN, billing address, HSN/SAC code, applicable GST rate, and total tax amount.
To claim Input Tax Credit (ITC) under GST regulations, the delivery address and billing address on the invoice must match and must correspond to the same GSTIN state. If incorrect GST details are submitted during checkout, the invoice cannot be amended after issuance. Customers are responsible for providing accurate GST information. NShine shall not be liable for any ITC disallowances arising from incorrect details provided by the Customer.
5.3 Invoice Rectification
Requests for invoice corrections (e.g., incorrect business name, billing address, or GSTIN) must be submitted within 7 calendar days of the invoice date via email to [email protected]. NShinewill review and, if the correction is valid, issue a revised invoice within 5 business days. Corrections to GST details will be processed strictly in accordance with applicable GST laws and may not be possible after the return filing deadline.
6. Customer Responsibilities for Successful Delivery
For NShine to fulfil its delivery obligations effectively, the Customer must:
- Provide a valid, active, and regularly monitored email address at registration and keep it updated at all times. NShine is not responsible for missed communications resulting from an outdated or inaccessible email address.
- Ensure stable internet connectivity to access the Platform. NShine is a web-based application and requires a minimum internet speed of 1 Mbps for standard usage and 5Mbps for features requiring real-time data (GPS tracking, live reports).
- Use a supported web browser (Google Chrome v90+, Mozilla Firefox v88+, Microsoft Edge v90+, or Safari v14+). NShine does not guarantee compatibility with outdated browsers or custom-built enterprise browsers.
- Provide accurate GSTIN, PAN, billing address, and business details at the time of purchase. NShine is not liable for any tax, compliance, or financial consequence arising from incorrect information provided by the Customer.
- Actively participate in scheduled onboarding and UAT sessions. Delays caused by the Customer’s non-availability for onboarding or UAT will not extend NShine’s delivery obligations.
- Promptly acknowledge customization deliverables during the UAT window. Silence beyond the UAT window (5 business days unless otherwise agreed) will be treated as acceptance of the deliverable.
- Maintain secure possession of login credentials and do not share them with unauthorized individuals. NShine is not liable for data compromise resulting from the Customer’s failure to secure account credentials.
7. Delivery Failures & Remedies
7.1 Non-Receipt of Credentials or Invoices
If the Customer does not receive their account credentials, subscription confirmation, or invoice within the stipulated timeline:
- Check the spam/junk folder of the registered email account first.
- Verify that the email address registered with NShine is correct by checking the sign-up confirmation page.
- Contact NShine support via phone (+91 800-891-4488), live chat, or email ([email protected]) for immediate assistance.
- NShine will investigate and re-deliver credentials or invoices within 1 business day of a confirmed delivery failure report.
7.2 Inaccessible Platform
If the Customer is unable to access the Platform despite a valid, active subscription, NShine will:
- Acknowledge the report within 1 business day.
- Provide a resolution or work around within 24 hours for standard issues.
- Escalate critical access failures (affecting all users in an account) to priority status with a resolution target of 8 business hours.
7.3 Data Export Delivery Failure
If a requested bulk data export is not delivered within the 3-business-day SLA, the Customer must notify NShine at [email protected]. NShine will deliver the export within 1 additional business day or provide a written explanation of the delay and a revised delivery date.
7.4 NShine’s Liability for Delivery Failures
NShine’s maximum liability for any delivery failure is limited to a pro-rata Service Credit for the affected period, applied to the Customer’s next invoice. NShine shall not be liable for any indirect, incidental, special, or consequential loss – including loss of profits, business interruption, or loss of data – arising from a delivery failure, regardless of whether NShine was advised of the possibility of such loss.
8. Security of Digital Delivery
NShine employs the following security measures to protect digital deliverables in transit and at rest:
- TLS/HTTPS Encryption – All data transmitted between the Customer’s browser and the Platform is encrypted using TLS 1.2 or higher. Customers should verify the padlock icon in their browser before submitting any data.
- Azure Cloud Security – All Customer data, including invoices, reports, and business records, is stored on Microsoft Azure with enterprise-grade security controls, including AES-256 encryption at rest.
- Time-Limited Download Links – Bulk data export links are valid for 7 calendar days and expire automatically. This prevents unauthorized access in the event that an email account is compromised after delivery.
- Role-Based Access Control – Customer data is accessible only to authorized users within the Customer’s account, as configured by the account administrator.
- No Third-Party Data Sharing for Delivery – NShine does not use or involve third-party courier services, logistics platforms, or physical intermediaries in any part of the delivery process.
NShine will never deliver access credentials, invoices, or download links via SMS, WhatsApp, Telegram, or any third-party messaging application. All official communications are sent from NShine’s official email domain (@nshineerp.com or @nshine.tech). If you receive a suspicious communication claiming to be from NShine, do not click any links and report it immediately to [email protected].
9. Geographical Scope
9.1 Primary Market – India
NShine ERP (nshineerp.com/in) is designed, optimised, and primarily intended for businesses operating in India. The Platform is GST- compliant, supports Indian Transport regulations, and is built for Indian logistics workflows. All delivery SLAs are measured in IST. Customer support is delivered in English and may be available in select Indian regional languages upon request.
9.2 International Access
While the Platform can technically be accessed from anywhere in the world with an internet connection, NShine’s primary customer support and SLA commitments are calibrated for Indian business hours (Monday to Saturday, 9:00 AM – 6:00 PM IST). Customers accessing the Platform from outside India do so at their own discretion. NShine is not responsible for any regulatory compliance requirements specific to foreign jurisdictions.
9.3 Data Residency
All Customer data processed and stored by the Platform resides on Microsoft Azure servers. The specific data residency region will be communicated by NShine upon request. NShine commits to processing Customer data in compliance with applicable Indian data protection laws.
10. Force Majeure
NShine shall not be held liable for any failure or delay in digital delivery arising from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, government orders, natural disasters, widespread telecommunications failures, Microsoft Azure infrastructure outages, epidemic or pandemic-related restrictions, cyberattacks on critical internet infrastructure, or any other extraordinary event that makes digital delivery impossible or commercially impracticable. In such events, NShine will promptly notify Customers and resume delivery as soon as reasonably practicable.
11. Policy Amendments
NShine reserves the right to amend this Shipping and Delivery Policy at any time. Material changes will be communicated to Customers by email (to the registered address) and/or by a notice posted on the Platform at least 15 calendar days before the revised Policy takes effect. Continued use of the Platform after the effective date of the revised Policy constitutes acceptance of the updated terms. Customers who do not accept the revised terms may cancel their subscription in accordance with NShine’s Cancellation and Refund Policy.
12. Governing Law & Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of the Republic of India. Any dispute, claim, or controversy arising out of or relating to this Policy – including its interpretation, validity, breach, or enforcement – shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India. NShine and the Customer agree to first attempt resolution through good-faith negotiation for a minimum of 30 days before initiating formal legal proceedings.
13. Contact Us
For all questions, delivery issues, or concerns related to this Policy, please reach out to NShine through the following official channels:
| Company Name | NShine Technologies Pvt. Ltd. |
| Platform URL | nshineerp.com/in |
| Support Email | [email protected] |
| Phone | +91 800-891-4488 |
| Support Hours | Monday to Saturday, 9:00 AM – 6:00 PM IST |
| Live Chat | Available on the Platform Dashboard |
| Registered Office | 3rd Floor, RR Nagar, RC Puram, NH 65, Beeramguda Main Rd, Opposite ICICI Bank, Hyderabad, Ramachandrapuram, Telangana 502032, India |
| Governing Jurisdiction | Hyderabad, Telangana, India |
