AI Inbox: how it works
You will know how a photo a driver sends becomes a POD on the booking, a fuel entry or a vehicle document, what To review and Done mean, and what each action button does.
AI › AI Inbox is the shared tray for everything drivers send from the mobile app or on WhatsApp. Each item is read by the AI, labelled by type, and matched to the booking or vehicle it most likely belongs to. The office opens the item, checks the match and approves it. The AI menu carries an unread count badge so new items are seen without opening the screen.
Tabs and filter
- To review holds items waiting for a decision. New items land here.
- Done holds items that were approved, attached or marked done. Use it to find a POD later.
- Attachments only hides messages with no file, so you see photos and documents.
- The refresh button pulls in anything that arrived while the screen was open; settings holds the inbox options; How it works opens the built-in help.
Item types
Type | What the AI read | Matched to | Approve creates |
|---|---|---|---|
POD | One to four photos of a signed delivery note or challan | The booking, by LR or by the driver’s current trip | POD files on the booking’s Pod Info, POD Uploaded Date set |
Fuel receipt | A fuel bill: station, date, quantity, rate, total | The vehicle the driver is on | A Fuel Tracking entry after review of the amounts and payment status |
Vehicle document | A permit, insurance, border card or other document | The vehicle or the booking it was sent for | A Document Tracking record with number and expiry, via Review & create document |
Manual review required | The AI could not decide the type or the match | Nothing yet | Whatever you choose with Upload to… |
Actions
Button | Use it when | Result |
|---|---|---|
Approve | The type and the match are right | The file is attached or the record created; the item moves to Done |
Review & create document | The item is a document and you want to check number, issued and expiry dates first | Opens the document form filled from the image; save to create it |
Upload to… | The match is wrong or missing | Pick the booking, vehicle or record yourself, then attach |
Mark Done | The item needs no action (a duplicate, a chat message, a photo you do not need) | Moves to Done without creating anything |
Where the results land
- PODs appear in the booking’s Pod Info and on the booking view, and the POD Uploaded Date column fills in on booking reports.
- Fuel receipts become entries under Vehicles › Fuel Tracking, with the usual Paid, Not Paid or Paid By Employee effect on cash, the station’s balance or the driver’s balance.
- Documents appear under Vehicles › Document Tracking with their status and next reminder, and on the dashboard document tiles.
- Nothing is created from an item until a person clicks Approve or saves the review form.
Need Help?
Chat with the NShine ERP support team on WhatsApp at +91 79950 87755, or ask from inside the app. Last checked 9 November 2026 against app.nshineerp.com.