Can an office user sign in to the mobile app?

The app is built for drivers. Office staff use the web app in a browser on any device. Where an admin mode is available in the app, it is a plan feature; ask support.

Does the driver need a GPS device?

No. Location sharing from the app is enough for Live Tracking. A GPS device from a telematics vendor can be added later for vehicles that run without the app.

Docs · Drivers and employees · How-to

Enable the mobile app for a driver

You will have a driver able to sign in to the mobile app with an OTP sent on WhatsApp, receive booking assignments, stamp journey steps, send PODs and share location.

Open NShine ERP All docs

Two switches control the driver app. Enable Driver Mobile App under Settings › Company turns it on for the company. Enable Mobile App on each driver record decides who can sign in. Drivers sign in with their phone number and a one-time code delivered on WhatsApp; there is no password to manage.

Before You Start

The driver record exists with Employee Type Driver and a Phone number with the country code, on a phone that has WhatsApp.
Your plan includes the driver app; check Settings › Subscription Details if unsure.
The driver has installed the NShine ERP app on the phone.

Steps

Open Settings › Company and switch on Enable Driver Mobile App, then save. Do this once per company.
Open Settings › Notification Settings and make sure OTP via WhatsApp is on. WhatsApp messages beyond your plan’s allowance are billable; the screen says so.
Also switch on Driver assigned to booking for WhatsApp or Push so the driver is told about new work.
Open Drivers, open the driver’s record and switch on Enable Mobile App. Save.
Ask the driver to open the app, enter the phone number and type the OTP received on WhatsApp.
Assign the driver to a booking and confirm the driver sees it in the app. The journey steps the driver can stamp are set under Settings › Trip journey.
Ask the driver to share location from the app; the vehicle then appears on Live Tracking.

Switches and settings involved

Setting	Where	What it does
Enable Driver Mobile App	Settings › Company	Turns the driver app on for the company
Enable Mobile App	Driver record	Lets this driver sign in
OTP via WhatsApp	Settings › Notification Settings	Delivers the sign-in code
Driver assigned to booking	Settings › Notification Settings	WhatsApp or Push alert on assignment
Trip journey	Settings › Trip journey	The Start job / Arrive / Complete / Delivered steps the driver stamps

What This Changes

The Enable Mobile App column on the Drivers list shows on for the driver.
Bookings assigned to the driver appear in the app; stamps the driver makes fill the booking’s Job clock (Started, Delivered, Actual hrs) and move the Booking Status.
PODs, fuel receipts and vehicle documents the driver sends land in AI › AI Inbox for review.
Location shared from the app feeds the Live Tracking map.
Every OTP and assignment message is listed in Settings › Notification Delivery Log with its status.

Tips

Switch the app off for a driver who leaves by turning off Enable Mobile App; you do not need to deactivate the record the same day.
If OTPs are not arriving, check the phone number format on the record and the delivery log before anything else.
Drivers without a smartphone can still be dispatched; the booking just will not get stamps or location from the app.

Frequently asked questions

Need Help?

Chat with the NShine ERP support team on WhatsApp at +91 79950 87755, or ask from inside the app. Last checked 9 November 2026 against app.nshineerp.com.