Does every driver need a user account under Users?

No. Drivers log in to the app with their phone number from the driver record; Users is for office staff on the web app.

Can I switch the app off for one driver without touching the others?

Yes, untick Enable Mobile App on that driver. The company switch stays on.

Docs · Mobile app · How-to

Turn the mobile app on

You will have the driver app switched on for your company and for the drivers you choose, so they can log in with their phone number and see their trips.

Open NShine ERP All docs

Two switches control the app. Enable Driver Mobile App under Settings › Company turns it on for the whole company; Enable Mobile App on each driver record decides who can log in. A driver can only use the app when both are on, and the phone number on the driver record is the one the login code is sent to.

Before You Start

Your user can open Settings and edit drivers.
Each driver you want in the app has a correct mobile Phone on their record, with country code, and is Is Active.
OTP via WhatsApp is switched on under Settings › Notification Settings, so login codes can be delivered.

Steps

Open Settings › Company.
Tick Enable Driver Mobile App and save. This is the company-wide switch; nothing happens for a driver until the next step.
Open Drivers and edit the first driver.
Check the Phone is the mobile the driver carries, with the country code. The one-time password goes to this number on WhatsApp.
Tick Enable Mobile App and save.
Repeat for each driver. The Enable Mobile App column on the Drivers list shows who is on.
Open Settings › Notification Settings and confirm OTP via WhatsApp is on. WhatsApp messages beyond the plan allowance are billable.
Ask one driver to install the app and log in, then check the login works before rolling out to everyone.

Switches involved

Switch	Where	Effect
Enable Driver Mobile App	Settings › Company	Allows the app for this company
Enable Mobile App	Drivers › the driver record	Allows this driver to log in
Is Active	Drivers › the driver record	An inactive driver cannot log in even with the app switch on
Phone	Drivers › the driver record	The number that receives the OTP
OTP via WhatsApp	Settings › Notification Settings	Delivers the login code

What This Changes

Drivers with the switch on can log in to the app and see the bookings they are assigned to.
The Enable Mobile App column on the Drivers list shows the current state for each driver.
Nothing changes on bookings, vehicles or books until drivers start stamping trips and sending photos.

Tips

Switch the app on for a few drivers first and run a week of real trips before enabling everyone.
When a driver leaves, untick Enable Mobile App the same day; setting a Last working date does not log them out by itself.
Keep one phone in the office with a test driver record so you can see what drivers see.

Frequently asked questions

Need Help?

Chat with the NShine ERP support team on WhatsApp at +91 79950 87755, or ask from inside the app. Last checked 9 November 2026 against app.nshineerp.com.