The driver forgot and is already away from the drop.

Photograph the paper when they next stop and send it; the office matches it to the booking in the inbox. The POD Uploaded Date will be later than the delivery.

Two PODs arrived for one booking.

Approve the better set and Mark Done on the other, or approve both if they are different pages of the same document.

Docs · Mobile app · How-to

Upload a POD from the phone

The signed proof of delivery will be on the booking as POD Challan and files within minutes of the drop, reviewed by the office, ready for invoicing.

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The proof of delivery (POD) is the paper that gets you paid. In the app the driver photographs it at the drop, in one or several shots, and the photos go to AI › AI Inbox as a POD item matched to the booking. The office opens the item, checks the photos are readable and belong to the right LR, and approves. The booking then shows the POD under Pod Info, and the invoice can go out.

Drivers can also send the same photos on WhatsApp; they arrive in the same inbox.

Before You Start

The driver is logged in and the trip is on their list.
The journey step at the drop has a POD hint under Settings › Trip journey, or the driver knows to use the POD action on the trip.
Someone in the office checks AI › AI Inbox daily.

Steps

At the drop, the driver completes the stop and follows the POD prompt, or opens the POD action on the trip.
Photograph the signed document. Up to four photos: the full page, then close-ups of the signature, stamp and any remarks. Flat, in good light, whole page in frame.
Send. The photos upload when the phone has a connection; the driver can move on.
In the office, open AI › AI Inbox › To review. The item shows the photos and the booking it was matched to by driver and date.
Check the LR number on the paper against the booking, and that every photo is readable. Change the booking on the item if it was matched wrongly. A POD that cannot be read needs a fresh photo from the driver.
Click Approve. The photos are attached to the booking as its POD. Mark Done closes an item without attaching; Upload to… lets you attach to a different place.
Open the booking and confirm Pod Info shows the POD Challan and the files.

What to check on the POD item

Check	Why	If wrong
Booking (LR NO.)	The POD must sit on the booking it proves	Pick the right booking on the item before approving
Readability	Customers and auditors will read it later	Ask the driver for another photo
Signature and stamp visible	What makes it proof	Ask for a close-up
Remarks (shortage, damage)	Affects the invoice and any claim	Note them on the booking
Date	Should be the delivery date	Correct the booking if the drop date moved

What This Changes

The booking’s Pod Info shows the POD Challan and the photos as files; POD Uploaded Date is set and appears in booking reports.
The AI Inbox item moves to Done.
The booking can be invoiced with the POD attached; the printed booking and the share link carry it.
Nothing posts to books; the POD is a document, not an amount.

Tips

Make the POD hint say exactly which paper: the customer’s receiving copy with stamp and signature, not the LR the driver keeps.
Approve PODs the same day; invoicing waits on them and the Pending Invoice status on the bookings list is the queue.
If a customer insists on the original, the photo still lets you invoice now and send the paper later.

Frequently asked questions

Need Help?

Chat with the NShine ERP support team on WhatsApp at +91 79950 87755, or ask from inside the app. Last checked 9 November 2026 against app.nshineerp.com.