The driver says the trip is not showing.

Check the booking’s Driver field is this driver, that the driver is logged in with the number on that record, and that the booking is not cancelled. Then pull to refresh.

Can a driver see trips assigned to someone else?

No. The list is the driver’s own bookings.

Docs · Mobile app · How-to

See assigned trips

The driver will see each booking they are assigned to in the app’s trip list, with pickup, drop, dates and vehicle, as soon as the office saves the booking.

Open NShine ERP All docs

A trip appears on a driver’s phone for one reason: the booking in the web app has that driver in its Driver field. Save the booking and the driver is notified (by push or WhatsApp, depending on Settings › Notification Settings) and the trip joins their list. Change the driver on the booking and it moves to the new driver’s list.

Before You Start

The driver is logged in to the app (see Driver login with OTP).
The Driver assigned to booking event is switched on for Push or WhatsApp under Settings › Notification Settings.
The booking has a Vehicle as well as a driver, so the trip shows which truck to take.

Steps

In the web app, open Bookings and create or edit the booking.
Set the Driver and the Vehicle, the PickUp Date and Dropoff Date, and the PickUp Add. and DropOff Add.. These are what the driver sees; a missing address means a trip with no destination on the phone.
Save the booking. The Driver assigned to booking notification is sent to the driver.
On the phone, the driver opens the app and pulls the trip list down to refresh if the trip is not already there.
The driver opens the trip to see the addresses, dates, vehicle, material and container numbers, and the journey steps to stamp.
Check from the office that the booking shows the right Booking Status; it stays Booked until the driver stamps Start job.

Booking fields the driver sees

Field	Shown as	Required for the trip to make sense
LR NO.	The trip’s reference	Yes
Driver	Decides whose list it is on	Yes
Vehicle	Which truck	Yes
PickUp Date / Dropoff Date	When	Yes
PickUp Add. / DropOff Add.	Where	Yes
Material / Container Nos	What is being carried	Recommended
Notes	Instructions from the office	No

What This Changes

The trip appears in the driver’s list in the app.
A Driver assigned to booking message is sent and logged under Settings › Notification Delivery Log.
The booking itself is unchanged; its Booking Status moves only when the driver stamps the first journey step.

Tips

Put the customer contact and gate instructions in the booking’s Notes or a custom field; that is what the driver reads at the gate.
Assign the driver when the trip is certain. Every reassignment sends another notification and moves the trip between phones.
Use Bookings › Booking Schedule to see every driver’s trips for the week before assigning more.

Frequently asked questions

Need Help?

Chat with the NShine ERP support team on WhatsApp at +91 79950 87755, or ask from inside the app. Last checked 9 November 2026 against app.nshineerp.com.