Push notifications
You will know which messages drivers receive, how to choose between push and WhatsApp for each, what WhatsApp costs beyond the plan, and where to see whether a message was delivered.
Drivers hear from NShine ERP in two ways: a push notification inside the app, or a WhatsApp message to the number on their record. Settings › Notification Settings lists each event with a WhatsApp toggle and a Push toggle; Settings › Notification Delivery Log records every message sent. This page lists the events and explains the choice.
Events For Drivers
Other events in the list, such as overdue customer invoices, are for the office and customers rather than drivers. Switch on only what people will act on.
Event | When it fires | Channels |
|---|---|---|
Driver assigned to booking | A booking is saved with this driver in the Driver field, or the driver is changed. | Push, WhatsApp |
OTP via WhatsApp | The driver requests a login code in the app. |
Push Or WhatsApp
A common setup is Push for assignments, with WhatsApp added for drivers who often have the app closed or who use market vehicles for one trip and never install it.
Push | ||
|---|---|---|
Needs | The app installed, logged in, notifications allowed | WhatsApp on the number on the driver record |
Cost | Included | Billable beyond the plan allowance |
Reaches a driver with the app closed | Yes, if notifications are allowed | Yes |
Reaches a driver without the app | No | Yes |
Carries a login code | No | Yes (OTP via WhatsApp) |
Notification Delivery Log
Open Settings › Notification Delivery Log to see every message. Each row has:
Column | Meaning |
|---|---|
Date | When the message was created. |
Type | The event, as a code such as customer_invoice_overdue. |
Channel | email, whatsapp or push. |
Status | The outcome of the send. |
Recipient | The number or address it went to. |
Sent / Delivered | Timestamps from the channel. |
Skip | Set when the message was not sent, for example the toggle was off or no number was on file. |
Error | The reason a send failed. |
On The Driver’s Phone
- The driver must allow notifications when the app first asks, or later in the phone’s settings.
- Battery savers and data restrictions on some phones delay or block push; WhatsApp is the fallback.
- Where your plan includes notification preferences in the app, the driver can choose which events to receive; otherwise the office toggles apply to everyone.
Need Help?
Chat with the NShine ERP support team on WhatsApp at +91 79950 87755, or ask from inside the app. Last checked 9 November 2026 against app.nshineerp.com.