Offline use and sync
You will know what happens to journey stamps, photos and location when a driver loses signal, how to tell in the office that a phone is behind, and what to check before blaming the app.
Trucks drive through places with no signal. The app is built so the driver keeps working: stamps and photos are made on the phone and sent when a connection returns. This page sets out what to expect and how to check it, because the exact offline behaviour depends on the app version and your plan and was not visible from the web app when these docs were written. Confirm the details with support for your account.
What To Expect
Action on the phone | With signal | Without signal (expected) |
|---|---|---|
Journey step stamp | Booking updates within moments; job clock fills. | Stamped with the phone’s time; sent when back online. The time shown in the office is the time of the press, not of the upload. |
POD or receipt photo | Appears in AI Inbox within moments. | Held on the phone; uploads when back online. Several may arrive together. |
Location sharing | Live Tracking shows speed and a recent last seen. | No positions reach the map; the vehicle drifts to Offline until signal returns. |
Viewing trips | Trip list and details load. | Trips already opened are usually still readable; a newly assigned trip will not appear. |
Login | OTP arrives on WhatsApp. | Not possible; log in before leaving coverage. |
What The Office Sees Meanwhile
- On Live Tracking the vehicle’s last seen ages and its status moves to Offline. That is a signal gap, not a parked truck.
- The booking’s Booking Status and Job clock stay where the last successful sync left them.
- AI › AI Inbox shows nothing new from that driver until the phone reconnects, then several items at once.
What To Check
- Ask whether the phone has signal now. Most "the app is not working" calls are coverage.
- Ask the driver to open the app with signal; pending items should go.
- Look at Live Tracking last seen: if it is updating, the phone is online and the issue is elsewhere.
- Look at Settings › Notification Delivery Log if the problem is a message that did not arrive.
- Check the phone’s battery saver and background data settings; both can stop the app syncing in the background.
Good Habits For Drivers
- Log in and open today’s trips while still in coverage, before leaving the yard.
- Press the journey step at the moment it happens, even with no signal; the time is what matters.
- Photograph the POD at the drop; do not wait for signal to take the photo.
- Keep the app allowed to use background data and location.
Need Help?
Chat with the NShine ERP support team on WhatsApp at +91 79950 87755, or ask from inside the app. Last checked 9 November 2026 against app.nshineerp.com.