A vehicle shows Stopped on the highway.

Either it really is stopped (traffic, breakdown) or the last position is old. Check last seen; then call the driver.

The market vehicle I hired today is not on the map.

It has no device and no phone sharing. Ask the driver to share location from the mobile app, or accept that this trip is tracked by journey stamps only.

Docs · Live tracking · How-to

Read the live map

You will be able to answer "where is that truck and is it moving" in a few seconds, and tell a stopped vehicle from one that has lost signal.

Open NShine ERP All docs

Live Tracking is built for a quick look many times a day. The counters at the top tell you the state of the fleet; the list and markers tell you about one vehicle; the map controls get the view you want. This page is the routine a dispatcher follows.

Before You Start

At least one vehicle has a position, from a telematics account under Settings › Telematics or from a driver sharing location in the mobile app.

Steps

Open Live Tracking from the main menu. The map loads with every positioned vehicle and the four counters: Total Vehicles, Active, Stopped, Offline.
Read the counters first. Active plus Stopped should be close to the vehicles you have out today. A high Offline count means devices or phones are not reporting, not that trucks are parked.
Click a counter or filter to show only that state. Offline first thing in the morning is the list of drivers to call.
Click a vehicle to centre on it. Read its speed in km/h, its last seen time and its status. A speed of zero with a last seen of minutes ago is parked; a last seen of hours or days ago is a reporting gap, wherever the marker sits.
Use Fit screen to bring every vehicle back into view after zooming in on one.
Switch Map / Satellite / Terrain when you need to see a yard, a site entrance or hilly ground; toggle Labels for place names.
Click Refresh when you want the latest positions now rather than at the next automatic refresh.
Learn the keyboard shortcuts shown on the screen for zoom, fit and mode switches; they make the routine faster.

What each vehicle shows

Item	Meaning	Read it as
Speed	km/h at the last reported position	Zero means stopped, not necessarily offline
Last seen	How long ago the last position arrived	Minutes: live. Hours or days: a gap
Status	Active, Stopped or Offline	The same state the counters use
Marker position	Where the last position was	Only as current as last seen

What This Changes

Nothing is written. Live Tracking is a read-only view; filters and map modes are for your screen only.
Calling a driver about an Offline vehicle and getting the app or device back on is what moves the counters.

Tips

Check the Offline list at the start and end of each shift; it is the cheapest way to catch a dead device before it matters.
Keep the map on Satellite when confirming a vehicle is inside a customer’s yard; the road map alone can be misleading at a large site.
Where your plan includes it, route history and playback are the place to look for what happened earlier; the live map only shows now.

Frequently asked questions

Need Help?

Chat with the NShine ERP support team on WhatsApp at +91 79950 87755, or ask from inside the app. Last checked 9 November 2026 against app.nshineerp.com.