Route history and playback
You will know what route history and playback are, what to expect from them where your telematics plan includes them, and what to use instead where it does not.
The Live Tracking screen shows where vehicles are now. Looking back at where a vehicle went is a telematics feature that depends on the vendor and plan behind your account. Where your plan includes it, history and playback appear alongside the live map or in your vendor’s portal; where it does not, the booking’s journey stamps and odometer readings are the record of the trip. This page describes the features so you can check what your account offers.
Features That Depend On Your Plan
Feature | What it shows | Use it for |
|---|---|---|
Route history | The path a vehicle took over a chosen date range, drawn on the map. | Checking a route was followed; settling a detour or distance dispute. |
Playback | The same path replayed over time, with speed at each point. | Seeing when and where a vehicle stopped, and for how long. |
Trip timeline | A list of movements and stops with times. | Reconciling the driver’s account of the day. |
Route summary | Distance, running time, stopped time and top speed for the range. | Comparing planned against actual distance on a booking. |
Ignition status | Whether the engine is on at the last position. | Telling a parked vehicle from one idling. |
Direction | Heading of travel at the last position. | Confirming a vehicle is heading towards, not away from, the drop. |
Where To Look
- Where your plan includes them, open Live Tracking, select the vehicle and look for a history or date-range control near the vehicle details.
- If the control is not there, the same history is usually available in the telematics vendor’s own portal under the account you connected in Settings › Telematics.
- For the ERP’s own record of the trip, open the booking: the Job clock shows Started, Delivered and Actual hrs, the journey stamps show each stop, and Start Reading / End Reading give the distance.
What NShine ERP Records Without Telematics
- Booking Start Reading, End Reading and Distance (kms).
- Journey stamps from the driver app: Start job, Arrive, Complete, Delivered, with times.
- The Vehicle Travel Log report under Reports, which lists trips per vehicle from bookings.
- Fuel entries with odometer readings, which give distance between fills.
Tips
- Before relying on playback for a customer dispute, check with support that your account stores history and for how many days.
- Train drivers to stamp every journey step; it is the trip record that works on every plan and every vehicle.
Need Help?
Chat with the NShine ERP support team on WhatsApp at +91 79950 87755, or ask from inside the app. Last checked 9 November 2026 against app.nshineerp.com.