Name: NShine ERP
Rating: 5 (18 reviews)

What Is In Troubleshooting

When something does not show, does not add up or will not save: the usual causes and fixes.

This section has 8 reference page(s). Read the concept page first if the module is new to you, then follow the how-tos in order.

I cannot log inYou will find why a web user or a driver cannot sign in, from a forgotten password to a missing OTP, and the exact screen that fixes each cause.
A booking is not showing in the listYou will find the booking that seems to have vanished, almost always by changing the financial year, date range or status filter on the Bookings list.
Invoice total looks wrongYou will trace an invoice total back to the four things that decide it, the tax rate, the RCM switch, the adjustments on the booking and the company rounding, and correct the right one.
Payment not reducing the balanceYou will find why a receipt or payment left an invoice unpaid or a balance unchanged, usually because it was saved as an advance rather than allocated, and fix it on the payment itself.
Payroll row is blocked or heldYou will know why an employee sits under Blocked or Held for review on the payroll run, which screen clears each reason, and how to recalculate and approve.
Import rows failedYou will know why rows in an Excel import were marked needs review or invalid, how to fix the sheet or the master data, and how to re-import only what failed.
Driver app not showing a tripYou will find why a driver does not see a booking in the mobile app, from the Driver field on the booking to the switches on the driver record, and fix it from the office.
Live tracking shows no vehiclesYou will find why the Live Tracking map shows no vehicles or shows one as Offline, from the telematics account to the vehicle number and the driver’s phone, and fix it.

All docsEvery section of the NShine ERP docs

Troubleshooting in NShine ERP

What Is In Troubleshooting

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Troubleshooting in NShine ERP

What Is In Troubleshooting

Troubleshooting Pages

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