Driver app not showing a trip
You will find why a driver does not see a booking in the mobile app, from the Driver field on the booking to the switches on the driver record, and fix it from the office.
The driver app shows the bookings whose Driver field is the driver who logged in. If the trip is missing, either the booking does not point at that driver, the driver record is not allowed to use the app, or the driver is looking in the wrong place. The booking itself is never lost.
Symptoms, Causes And Fixes
Symptom | Likely cause | Fix |
|---|---|---|
No trip at all for a booking you created | The Driver field on the booking is empty or set to another driver | Open the booking under Bookings, click edit, pick the Driver and save |
The driver has two records | A duplicate driver exists (for example one under Drivers and one under People › Employees with Employee Type Driver) and the booking points at the one without app access | Point the booking at the record that has Enable Mobile App ticked; switch the other record’s Is Active off |
The driver cannot log in at all | Enable Mobile App is off on the driver, Enable Driver Mobile App is off on the company, or the OTP is not arriving | See the login troubleshooting page |
Trip appears late | The push notification Driver assigned to booking is off, so the driver only sees the trip after refreshing | Switch Push on under Settings › Notification Settings |
Trip appeared, then disappeared | The booking was reassigned to another driver or another vehicle, or its Booking Status moved to a completed state | Check the Driver and Booking Status on the booking |
Trip is there but the driver cannot stamp steps | Trip journey steps are missing or all set to a Stop type that does not match the stop | Open Settings › Trip journey and check the steps and their Stop type |
Trip shows the wrong vehicle | The Vehicle on the booking was changed after assignment | Correct the Vehicle on the booking; the app updates on refresh |
Driver sees old trips but not today’s | The booking’s PickUp Date is in the wrong year or month | Correct PickUp Date on the booking |
Check In This Order
- Open the booking and read the Driver, Vehicle, PickUp Date and Booking Status.
- Open that driver under Drivers and confirm Enable Mobile App and Is Active are on and Phone has the country code.
- Confirm Enable Driver Mobile App under Settings › Company.
- Ask the driver to pull down to refresh, or to log out and in again.
- Check Settings › Notification Delivery Log for the Driver assigned to booking message to that number.
Prevent It Next Time
- Keep one record per driver and set Enable Mobile App when you create it.
- Assign the Driver at the time of booking, not on the day of the trip.
- Switch Push on for Driver assigned to booking so drivers are told the moment a trip is theirs.
Need Help?
Chat with the NShine ERP support team on WhatsApp at +91 79950 87755, or ask from inside the app. Last checked 9 November 2026 against app.nshineerp.com.