Live tracking shows no vehicles
You will find why the Live Tracking map shows no vehicles or shows one as Offline, from the telematics account to the vehicle number and the driver’s phone, and fix it.
Live Tracking plots positions that come from two sources: a GPS vendor account under Settings › Telematics, and location sharing from the driver app. The counters Total Vehicles, Active, Stopped and Offline tell you whether positions are arriving at all. A vehicle with no position shows the setup dialog instead of a marker.
Symptoms, Causes And Fixes
Symptom | Likely cause | Fix |
|---|---|---|
Map is empty and every counter is zero | No telematics account is active and no driver is sharing location | Add or activate the account under Settings › Telematics, or have drivers share location from the app |
Vendor account exists but Last Sync is blank | The account was never verified, or the username or password is wrong | Use the verify action on the row; correct the Username and password if it fails |
Last Sync is hours or days old | The vendor password was changed, the vendor account expired, or Active was switched off | Update the password in both places, confirm the vendor account is paid up, tick Active |
Some vehicles show, others show the setup dialog | The Vehicle number in NShine ERP does not match the vendor platform, or the device is not fitted | Match the vehicle number spelling exactly; fit a device, or share location from the app |
A vehicle is Offline though it is moving | The device has lost power or signal; last seen shows when it last reported | Check the device with the vendor; if the driver has the app, ask them to share location |
App-shared location is not appearing | The driver is not logged in, location permission is off on the phone, or Enable Mobile App is off | Ask the driver to log in and allow location; check the driver record |
A retired vehicle still shows | The vehicle is still Is Active and still in the vendor account | Switch Is Active off on the vehicle and remove the device from the vendor account |
The map shows vehicles in the wrong place | Positions are stale; the status and last seen say when they were taken | Click refresh; if last seen is old, see the Offline row above |
Check In This Order
- Read the four counters at the top of Live Tracking.
- Open Settings › Telematics and read Active and Last Sync for each account; click verify.
- Compare the vehicle number on the vendor platform with the Vehicle number under Vehicles.
- For an app-tracked vehicle, confirm the driver is logged in with location allowed.
- Click refresh on the map and check last seen on the vehicle.
Prevent It Next Time
- Enter vehicle numbers in NShine ERP exactly as the vendor platform has them.
- When the vendor password changes, update Settings › Telematics the same day.
- Use the setup dialog’s hint: share location from the mobile app for vehicles without a device, or contact support to arrange one.
Need Help?
Chat with the NShine ERP support team on WhatsApp at +91 79950 87755, or ask from inside the app. Last checked 9 November 2026 against app.nshineerp.com.