Connect a telematics vendor account
You will have your GPS provider’s account connected under Settings › Telematics, verified, and syncing, so vehicles with devices appear on the Live Tracking map.
The Telematics tab under Settings holds the accounts of GPS vendors whose devices are fitted to your vehicles. Each row has a Vendor, an Account Name, a Username, an Active flag and a Last Sync time, with a verify action. Once an account is active and synced, its vehicles show on Live Tracking with speed, last seen and status.
Vehicles without a GPS device can still appear on the map: drivers share their location from the mobile app. This page is only about vendor accounts; the map and the app are covered in the Live tracking section.
Before You Start
- Your login details for the GPS vendor’s own platform, as given by the vendor.
- The vendor is one NShine ERP supports; if it is not in the Vendor list, contact support, who can also arrange a GPS device.
- Vehicle numbers in NShine ERP written the same way as in the vendor platform, so positions match the right vehicle.
Steps
- Open Settings › Telematics and click Add.
- Pick the Vendor from the list.
- Enter the Account Name and Username for your vendor account, with the password the vendor gave you. The Account Name is only a label for your reference; the Username is what the vendor checks.
- Tick Active and save.
- Use the verify action on the row. A successful verify confirms the credentials; the Last Sync column fills once positions have been pulled.
- Open Live Tracking and confirm the vehicles appear with a speed and last seen time. A vehicle still showing the setup dialog has no position yet; check the vehicle number matches the vendor platform.
Fields On This Screen
Field | What to enter | Required |
|---|---|---|
Vendor | The GPS provider | Yes |
Account Name | Your label for the account | Yes |
Username | Login name on the vendor platform | Yes |
Active | On to sync positions | Yes |
Last Sync | When positions were last pulled (read only) | Shown |
What This Changes
- Live Tracking counts the vehicles in Total Vehicles, Active, Stopped and Offline and plots them on the map.
- Each vehicle shows speed in km/h, last seen and status from the vendor feed.
- Switching Active off stops the sync; vehicles drop to Offline and then disappear from the counts.
Tips
- Change the vendor password in both places at once; a password changed only on the vendor side stops the sync.
- One account per vendor is enough; all vehicles under that account come through together.
- Route history and playback were not visible on the screens reviewed; ask support whether your plan includes them before relying on them.
Need Help?
Chat with the NShine ERP support team on WhatsApp at +91 79950 87755, or ask from inside the app. Last checked 9 November 2026 against app.nshineerp.com.