Can the office stamp steps instead of the driver?

Yes. The steps are driver or office stamps; an office user can record them on the booking when a driver has no phone.

Why does the booking not move to Delivered?

Check that Auto-deliver on last complete is on, and that the driver completed the final DropOff stop rather than only arriving at it.

Docs · Settings and users · How-to

Set up trip journey steps

You will have the list of steps a driver taps through on each trip, in your order, with the stop each step belongs to and whether the booking is marked delivered on the last stop.

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The Trip journey tab under Settings defines the stamps a driver or office user records as a trip moves: starting the job, arriving at a stop, completing it, delivering, and finishing. Each stamp has an Action, a Label the driver sees, the Stop type it applies to and an optional POD hint.

The stamps feed the Job clock on a booking (Started, Delivered, Actual hrs) and the Started column on the bookings list. Keep the list short; every step is one more tap for the driver.

Before You Start

Enable Driver Mobile App is on under Settings › Company, and each driver has Enable Mobile App ticked, if drivers will stamp the steps themselves.
A decision on whether you need a separate Arrive and Complete at each stop, or a single Complete.

Steps

Open Settings › Trip journey. The current step list is shown in order. Two presets are offered: Default (the full set) and Complete only (one stamp per stop).
Pick a preset to start from, Default or Complete only.
For each step, set the Action: Start job, Arrive, Complete, Delivered or Done. The Action is what the app does; the Label is only what the driver reads.
Write the Label in the words your drivers use. For example "Reached loading point" for an Arrive step on a Pickup stop.
Set the Stop type: Any, Pickup or DropOff. A step with Stop type Pickup is only offered at pickup stops; Any is offered at every stop.
Add a POD hint on the step where the driver should photograph the proof of delivery. The hint appears on the driver’s screen at that step.
Reorder with the arrows, and add or remove steps as needed.
Set the two options: Implicit start and Auto-deliver on last complete, then save. Implicit start treats the first stamp as the job start without a separate Start job tap. Auto-deliver marks the booking Delivered when the last stop is completed.

Step Fields

Field	What to enter	Required
Action	Start job, Arrive, Complete, Delivered or Done	Yes
Label	The text the driver sees on the button	Yes
Stop type	Any, Pickup or DropOff	Yes
POD hint	Short instruction shown at this step	No
Implicit start	Option: first stamp also starts the job	No
Auto-deliver on last complete	Option: last Complete marks the booking Delivered	No

What This Changes

The driver app shows your Labels, in your order, at each stop.
The Job clock on Add Amounts fills Started and Delivered from the stamps, and Actual hrs is the difference.
The Started column on the bookings list and the Booking Status follow the stamps; with Auto-deliver on, the status moves to Delivered on the last Complete.
The Vehicle Travel Log and Driver Run Sheet reports use the stamped times.

Tips

Start with Complete only for a small fleet; add Arrive steps later if you need waiting-time figures.
Put the POD hint on the DropOff Complete step so the photo is taken before the driver leaves.
Changing steps does not alter stamps already recorded on past bookings.

Frequently asked questions

Need Help?

Chat with the NShine ERP support team on WhatsApp at +91 79950 87755, or ask from inside the app. Last checked 9 November 2026 against app.nshineerp.com.