Verification fails but I can log in on the vendor’s site.

Check for spaces copied with the username, and that the account is allowed API or third-party access on the vendor’s side. Some vendors need that switched on per account.

Last Sync is hours old.

Check the account is Active and that the vendor’s portal is itself showing fresh positions. If both are fine, contact support with the Account Name.

Docs · Live tracking · How-to

Connect a telematics account

You will have your GPS vendor account connected, verified and syncing, so the vehicles with devices appear on the Live Tracking map with speed and last seen.

Open NShine ERP All docs

NShine ERP does not talk to GPS devices directly. It reads positions from the account you hold with a telematics vendor. Settings › Telematics is where you store that account: which vendor, the account name, the username you log in with, and whether it is active. Once verified, the feed is synced on a schedule and Last Sync shows the latest pull.

You can hold more than one account, for example if two parts of the fleet use different vendors.

Before You Start

An account with a supported telematics vendor, with devices already installed and reporting in the vendor’s own portal.
The login details for that account. Keep them to hand; do not paste them anywhere except the Telematics form.
Your NShine ERP user has access to Settings.
The vehicles with devices exist under Vehicles with their vehicle numbers.

Steps

Open Settings › Telematics and click Add.
Choose the Vendor from the list. If your vendor is not listed, contact support before going further; a vendor cannot be typed in.
Enter an Account Name. A name for your own reference, such as the depot or the fleet group this account covers.
Enter the Username and the password or key the vendor gave you.
Click verify. NShine ERP logs in to the vendor with those details and confirms it can read the device list. Fix the details if verification fails.
Tick Active and save. Only active accounts are synced.
Wait for the first sync, then check Last Sync shows a recent time.
Open Live Tracking and confirm the vehicles from this account appear with a position. Vehicles still showing the setup dialog need their device mapped; see the next page.

Fields On This Screen

Field	What to enter	Required
Vendor	Your telematics provider, from the list	Yes
Account Name	A label for this account	Yes
Username	The login name on the vendor account	Yes
Password / key	The secret the vendor gave you	Yes
Active	Tick to include this account in syncing	Yes
Last Sync	When positions were last read; filled by the system	Read-only

What This Changes

A row under Settings › Telematics with Vendor, Account Name, Username, Active and Last Sync.
Vehicles whose devices are matched to vehicle records start appearing on Live Tracking with speed, last seen and status.
The Total Vehicles, Active, Stopped and Offline counters include them.
No change to bookings, books or reports; positions are operational data only.

Tips

Give each account a clear Account Name; when a sync stops, you want to know which depot is affected at a glance.
Changing the password on the vendor’s side breaks the sync. Update it here the same day.
Untick Active rather than deleting an account you are pausing; the mapping of devices to vehicles stays.

Frequently asked questions

Need Help?

Chat with the NShine ERP support team on WhatsApp at +91 79950 87755, or ask from inside the app. Last checked 9 November 2026 against app.nshineerp.com.